Client Complaints Procedure
At all times, we aim to provide our clients with a professional service of the highest caliber.
Should any problems arise, our approach is to be constructive: we will take every complaint seriously; we will investigate it promptly and thoroughly and will take remedial action as appropriate.
If you have a complaint, you should raise it in the first instance with the company. We will endeavor to reply to your concern within 6 weeks of receiving details of the matter in writing. If that is felt to be inappropriate, or if you feel that the response is inadequate, you can write to
Solicitors Regulation Authority
24 Martin Lane
Tel: 0870 606 2555
Although the regulator may assist you better in the dealing of your complaint, they are not entitled to reward any compensation or declare any verdict; you must seek legal advice if required.
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